(Junior) Customer Success Manager (m/w/d)

As a (Junior) Customer Success Manager, you are the primary point of contact for your customers and help them achieve long-term success with Building Radar. Depending on your experience, you'll gradually take on more responsibility and grow into a strategic partner for your customer portfolio.

• Own Customer Success: Guide customers from onboarding through long-term partnership, ensuring they achieve their goals with Building Radar.
• Drive Product Adoption: Help customers successfully integrate Building Radar into their daily workflows and maximize the value they get from our platform.
• Enable Customer Success: Deliver onboarding sessions, training, and workshops that empower customers to use our solution successfully.
• Become a Trusted Partner: Build long-term relationships with your stakeholders and become a trusted advisor who helps customers achieve lasting success.
• Drive Retention & Growth: Proactively identify opportunities and risks, ensure high customer satisfaction, and contribute to customer retention and account growth.
• Collaborate Cross-Functionally: Work closely with Sales, Product, Engineering, and Marketing to deliver an outstanding customer experience.
• Be the Voice of the Customer: Bring customer feedback into the continuous improvement of our platform and collaborate closely with internal teams.
• Become AI Native: Leverage AI in your daily work and help customers adopt AI-powered ways of working that drive better outcomes.

You're passionate about AI, modern B2B software, and working closely with customers. You enjoy building relationships, helping people succeed, and solving problems together. Whether you're just starting your career or already have your first years of professional experience, what matters most is your potential, curiosity, and ambition to create long-term customer success.

We're looking for:

• Relevant Experience: You've successfully completed your degree and gained your first practical experience through a full-time role, internships, or working student positions. Experience in Customer Success, Customer Support, Account Management, Project Management, or another customer-facing role is a plus.
• Fast Learner: Experience in B2B, SaaS, Tech, or a startup environment is a plus, but not required. More importantly, you're quick to learn new products, industries, and customer challenges, and you're excited to continuously grow.
• Customer Focus: You enjoy working with people, building trusted relationships, and helping customers achieve long-term success.
• Ownership & Organization: You're well organized, know how to prioritize, stay calm in a fast-paced environment, and take ownership of your work.
• Communication: You communicate confidently and empathetically in both German and English and enjoy advising customers, facilitating workshops, and finding solutions together.
• Growth Mindset: You're eager to learn, take on responsibility, and grow together with an ambitious team.
• Travel: You're happy to travel occasionally for customer workshops and on-site meetings.

• We are passionate about creating value for our customers and finding creative solutions for technical and personal challenges.
• We are the point of contact for all topics related to process design and the execution of strategies in the proactive acquisition of our customers.
• We bring the party to the customer by anchoring complicated issues in our customers' minds and awakening their ambition in proactive acquisition with unusual concepts and great verve.

• Shape the Revolution: Work with cutting-edge technology to drive the digital transformation of the construction industry and leave a lasting impact.
• Worldwide Vibes: Join a highly motivated team of professionals from over 11 nations – we believe global diversity fuels creativity and innovation.
• Hybrid Work Model: Enjoy the perfect balance of team spirit in our office and the flexibility of working from home.
• Unlimited Vacation: We prioritize trust over control. Take the time you need to recharge and return with fresh ideas to tackle new challenges.
• Investing in Your Future (VWL): We support your long-term wealth building with up to €40/month (for full-time, permanent employees) paid directly into a savings plan of your choice.
• Financial Incentives: In addition to a fair base salary, we reward your success through variable compensation and special bonuses.
• Development Budget: We invest in your growth! You receive an annual development budget of €1,000 for training, tools, and professional courses.
• Cool Events: From mountain weekends and Oktoberfest visits to off-sites and go-kart racing – we believe in celebrating our success together.
• Sport is our Passion: Use our in-house gym or benefit from our EGYM Wellpass subsidy (we cover over 50%) to stay fit and healthy.
• You’ll Never Walk Alone: To ensure a smooth start, our Buddy Program pairs you with an experienced mentor during your onboarding.
• Family & Pet Friendly: We foster a warm and welcoming atmosphere for both your family and your four-legged friends.
• Referral Program: Help us grow! For every successful referral of a friend or acquaintance, you can earn a bonus of up to €2,000.