Customer Success Manager m/w/d

München

Full-time

Permanent employee

Your mission

As a Customer Success Manager (CS), you own customer success from onboarding through long-term value realization. You ensure fast time-to-value, drive product adoption, and act as a strategic sparring partner around Revenue Engineering.
Your work plays a critical role in strengthening customer retention and driving sustainable growth for Building Radar and its customers.

New Client Onboarding & Time-to-Value: Lead customer kick-offs and onboarding with a clear focus on fast time-to-value, adoption, and long-term retention.
Commercial Ownership & Renewals: Own the commercial health of your customer portfolio, including renewals, expansions, and proactive churn risk management.
Trusted Customer Relationships: Build long-term, trusted relationships with key stakeholders, aligning customer goals with measurable business outcomes.
Customer Needs Analysis & Value Realization: Act as a strategic sparring partner, translating customer needs into best practices and demonstrable revenue impact.
Enablement, Training & Adoption: Deliver targeted training and enablement that drives product adoption and supports renewal and expansion readiness.
Performance & Business Reviews: Review customer progress, pipeline performance, and usage data to surface risks and growth opportunities.
Customer Advocacy & Product Feedback: Represent customer needs internally, working closely with Product to improve adoption, retention, and value delivery.
Customer Success Team Collaboration: Contribute to CS processes and playbooks that improve retention, net revenue retention, and customer satisfaction.

Your profile

Ideally, you already have sales or customer success experience in a SaaS company.
You enjoy creating a great customer experience in onboarding, implementing and applying revenue engineering in an unconventional setting.
You can engage and inspire others. You can motivate client employees to do great things to create revenue together.
Furthermore, you have the ability to quickly understand teams and their processes and find and implement approaches to improve them.
Likewise, you are a talent for building relationships and bring diplomatic tact.
Managing high turnover, externally and internally, is an incentive for you.
In dealing with customers and colleagues, you are characterized by perseverance and readiness for action.
You like to do workshops with our customers and perform their onboarding on site, therefore you are willing to travel from time to time.
You are a strong communicator in German and English (fluent in written and spoken).

Why us?

Our Customer Success Team:
Customer Success is the guiding principle of Building Radar. We can only be successful if our customers are. Therefore, become a member of our team!

We are passionate about creating value for our customers and finding creative solutions for technical and personal challenges.
We are the point of contact for all topics related to process design and the execution of strategies in the proactive acquisition of our customers.
We bring the party to the customer by anchoring complicated issues in our customers' minds and awakening their ambition in proactive acquisition with unusual concepts and great verve.

Why Building Radar?

Shape the Revolution: Work with cutting-edge technology to drive the digital transformation of the construction industry and leave a lasting impact.
Worldwide Vibes: Join a highly motivated team of professionals from over 11 nations – we believe global diversity fuels creativity and innovation.
Hybrid Work Model: Enjoy the perfect balance of team spirit in our office and the flexibility of working from home.
Unlimited Vacation: We prioritize trust over control. Take the time you need to recharge and return with fresh ideas to tackle new challenges.
Investing in Your Future (VWL): We support your long-term wealth building with up to €40/month (for full-time, permanent employees) paid directly into a savings plan of your choice.
Financial Incentives: In addition to a fair base salary, we reward your success through variable compensation and special bonuses.
Development Budget: We invest in your growth! You receive an annual development budget of €1,000 for training, tools, and professional courses.
Cool Events: From mountain weekends and Oktoberfest visits to off-sites and go-kart racing – we believe in celebrating our success together.
Sport is our Passion: Use our in-house gym or benefit from our EGYM Wellpass subsidy (we cover over 50%) to stay fit and healthy.
You’ll Never Walk Alone: To ensure a smooth start, our Buddy Program pairs you with an experienced mentor during your onboarding.
Family & Pet Friendly: We foster a warm and welcoming atmosphere for both your family and your four-legged friends.
Referral Program: Help us grow! For every successful referral of a friend or acquaintance, you can earn a bonus of up to €1,000.

About us

Building Radar develops the "System of Action" for sales in the construction industry – a leading AI platform that helps sales teams systematically identify relevant business opportunities, successfully win them, and manage them sustainably.
The construction industry is a $12 trillion market. However, despite established CRM systems, sales processes are often still implemented manually, fragmented, and inefficiently, which leads to lost revenue and a lack of scalability.

Our vision is to become the leading and central operating system for B2B sales in the construction industry in the age of GenAI. Instead of individual isolated tools, we are building an integrated end-to-end platform on which our customers can actively plan, manage, and implement their go-to-market strategy.
Building Radar is on a clear growth path. Together with customers such as Bosch and Holcim, we have already helped generate an order value of over $2.5 billion.

In addition to economic success, we attach great importance to our corporate culture: we are creating a dynamic, international team culture in which top talents enjoy working, taking on responsibility, and growing together. This is also reflected in our 100% recommendation rate – for five years, we have also been among the top 5% of employers on Kununu.